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Ask usProcess frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
A wide range of organizations across industries use the Net Promoter Score (NPS) as a tool to measure and track customer loyalty. A good alternative to longer and more…
Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
Metric data from APQC's Open Standards Benchmarking in logistics reveals how organizations perform regarding the number of full-time equivalent employees (FTEs) in the…
To monitor performance of inbound deliveries process, many facilities use the metric dock-to-stock cycle time as a key performance indicator. Ensuring products are received…
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Logistics related to pick-to-ship cycle time in hours.
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Logistics related to total cost to perform the process group "manage logistics and warehousing"…
Examine five essential metrics included in this diagnostic to ensure that your practices will keep you running ahead of the competition. APQC's Logistics Tune-Up Diagnostic…
When customers place an order, they expect perfection. Having grown accustomed to ever-faster order deliveries, customers have high expectations that every order will be…
Engagement is down across industries, and there are plenty of reasons for employees to feel disengaged, from return-to-office mandates to layoffs, economic uncertainty, and…
Every organization should undertake a regular audit of its financial policies and procedures. Finance teams that can run these reviews in an efficient way can get back to the…
This article explains how to use the metric "Return on Invested Capital" to identify inefficiencies in the finance function and 4 areas to focus on to improve your…
As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
In many organizations, the board of directors is responsible for setting policies that ensure the financial health of the organization, verifying financial standing, and…
Organizations use journal entries to provide a record of every business transaction in their accounting books. While automated entries are typically imported from an internal…
