Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Articles|
What Is Process Improvement?
Process improvement is the practice in which organizations work to improve the way they work, such as increasing customer satisfaction, decreasing cycle time, or increasing…
-
The most common process improvement methodologies are Lean, Deming Cycle, Six Sigma, benchmarking, Kaizen events, and Total Quality Management. According to research, most…
-
Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
-
In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
-
Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
-
Process professionals know that the overarching goal of process management is to improve business performance. Whether the emphasis is on customer retention, employee…
-
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
-
Creating a culture of continuous improvement often requires employees to learn new methodologies, tools, and ways of working. To help drive these changes in a sustainable way…
-
In 2023, BAE Systems embarked on a journey to promote an enterprise-wide continuous improvement (CI) culture. At APQC’s 2024 process and knowledge management conference,…
-
Continuous improvement helps supply chain professionals enhance quality, decrease costs, work more efficiently, and build resilience for the future. In recent research with…
-
Reports & White Papers|
Continuous Improvement in Supply Chain: 2024 Quick Poll Report
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
-
Creating a culture of continuous improvement is no easy task—it requires significant investments of personnel, time, and other resources. However, the payoff can be…
-
The road to innovation is paved with failure. Not every idea is going to work, and a large percentage of experiments are bound to fail. The most innovative organizations not…
-
For a large global organization like BAE Systems, it is not always easy to unite pockets of excellence to become one company who shares the same way of working. In 2023, BAE…
-
Texas Health and Human Services (HHS) is the largest state agency in Texas. HHS delivers hundreds of services and supports millions of Texans through the efforts of more than…
