Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
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Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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In 2018, 2024, and again in 2025, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Articles|
How to Get Employee Buy-in for Measurement
APQC's research shows that the top priority for organizations in the category of measurement is establishing a data-driven culture (44%) followed by ensuring performance…
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Articles|
Picking Process Measures and Benchmarking: How to Apply the Process Classification Framework (PCF)
Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable…
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Reports & White Papers|
2025 Operational KPI Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM)…
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Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research projects. Survey designers need to create questions that accurately measure respondents’…
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Articles|
Normalizing Benchmarking Data
To draw accurate conclusions from your benchmarking data, you typically must “normalize” the data. This article explains how this is done using an example and discusses the…
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To ensure precision and efficiency, supply chain organizations look for the right measures to track their performance. These efforts focus on identifying key performance…
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Measures of success are a key part of any effective business process management (BPM) program. Among other benefits, measures enable BPM teams to set performance goals, find…
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Reports & White Papers|
Data-Driven Culture: How to Nurture, Lead, and Sustain It
To become a data-driven organization, you need a data-driven culture. When your organizational culture prizes evidence-based decisions over hunches and subjective judgements,…
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Articles|
How to Measure Innovation
How should a company measure innovation? Innovative companies know that innovation has many faces, and that they can’t boil innovativeness down to just a single metric. A…
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Articles|
Balanced Scorecard: Common Measures
Balanced scorecard (BSC) is a management practice that aligns measures from an organization's strategic goals to specific process measures. BSC complements financial data …
