Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this article, we review six productivity measures for finance that small organizations can use to measure and track the health of their finance function:total cost to…
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Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research projects. Survey designers need to create questions that accurately measure respondents’…
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Benchmarking is a continuous learning process, it involves understanding the quantitative side of performance—what is being measured and how the process performs—and…
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Benchmarking is a continuous learning process, it involves understanding the quantitative side of performance—what is being measured and how the process performs—and…
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Benchmarking is a continuous learning process, it involves understanding the quantitative side of performance—what is being measured and how the process performs—and…
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Benchmarking is a continuous learning process, it involves understanding the quantitative side of performance—what is being measured and how the process performs—and…
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Articles|
Virtual Site Visit Guide: Template
To gain in-depth information, a benchmarking team may conduct a comprehensive virtual meeting, or series of meetings, with an organization that possesses best practices or…
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Articles|
Benchmarking Site Visit Checklist
If your benchmarking team decides to conduct in-depth research at another organization, it can use this checklist to ensure that it properly prepares for the visit, has what…
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Articles|
Normalizing Benchmarking Data
To draw accurate conclusions from your benchmarking data, you typically must “normalize” the data. This article explains how this is done using an example and discusses the…
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When an organization decides that it needs to benchmark with other organizations, leaders of the benchmarking effort are usually excited to see what high-performing…
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Articles|
In-Person Site Visit Guide: Template
To gain an in-depth understanding of how work is accomplished within a best-practice organization, a benchmarking team may decide to visit that organization in person…
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Articles|
Scoping a Benchmarking Study
To unearth best practices, leading organizations have often turned to benchmarking. In order to see a benchmarking project through to its completion, an accurately defined…
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Articles|
Benchmarking Code of Conduct
This internationally accepted benchmarking code of conduct provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's…
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Benchmarking R&D, product development, and innovation performance by comparing process inputs, outputs, and outcomes against leading companies—both within and outside your…
