As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
-
Articles|
How to Get Employee Buy-in for Measurement
APQC's research shows that the top priority for organizations in the category of measurement is establishing a data-driven culture (44%) followed by ensuring performance…
-
Training is a critical component of process improvement and change management strategy. Reimagining how training is delivered can help process leaders reduce their ask and…
-
Articles|
Expert Advice on Change Management
In an environment where change is happening at an ever-increasing rate, knowledge and process management professionals have an important role to play in helping organizations…
-
Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
In 2023, APQC conducted the People of Process Management survey to gain insight into the people who support process and performance management (PPM) work and better…
-
Articles|
Core Skillsets for Process Management
As more organizations recognize the value of process, the demand for qualified process management professionals will continue to grow. However, finding, evaluating, and…
-
Articles|
Introducing Agile to the Organization
APQC conducted a benchmarking study exploring how selected organizations adopted and support Agile, an iterative, collaborative, customer-centric project management paradigm…
-
Articles|
What is Citizen Development?
Citizen development is a practice through which non-IT employees develop and implement digital tools, automation, machine learning (ML) applications, or even AI solutions…
-
As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
-
Busy but not productive: it is the feeling that everyone dreads. At APQC's 2022 PPM and KM Conference, APQC’s Holly Lyke-Ho-Gland and Cindy Hubert led a general session on…
-
Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
-
Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
-
Presentation Slides|
Make People Productive Without Driving Them Crazy
Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…
-
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
Measure Spotlight Results
(1 - 5 of 638 Results)Number of FTEs that perform the process "monitor and update strategy, plans, and policies" per $1 billion revenue
Total personnel cost per business entity FTE
Percentage of FTEs who perform the process group "develop and manage human resources planning, policies, and strategies" who perform the process "monitor and update strategy, plans, and policies"
Senior management/executive satisfaction with overall HR services
Middle management/specialist satisfaction with overall HR services
