APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Ask usIn today’s rapidly evolving technological landscape, almost every organization has an AI story to tell. This webinar included an insightful journey through one organization's…
Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
Like any asset, process frameworks require management and governance structures that address the above questions as well as overall ownership, accountability, controls, and…
A wide range of organizations across industries use the Net Promoter Score (NPS) as a tool to measure and track customer loyalty. A good alternative to longer and more…
A process framework is essentially a list of all the key processes performed in an organization. Frameworks are grouped hierarchically to show how the process elements relate…
Process governance encompasses all the structural elements that help process management to function, including roles, accountability, oversight, sponsorship, and management…
APQC’s Process Classification Framework® (PCF) is an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to…
Process frameworks are valuable tools for any organization. Among other benefits, process frameworks provide a common language for processes across an organization, support…
Process frameworks are used for several reasons, such as helping organizations identify current processes, building process maps, creating process definitions, establishing a…
Process frameworks are an incredibly useful tool for jumpstarting process discovery, developing a common language for processes, creating end-to-end process maps, and more…
The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
Process frameworks are a vital part of an effective and sustainable approach to process management.In this article, APQC compares data from the 2019, 2021, 2023 and 2025…
Many large organizations find they need centralized search solutions for identifying employees who possess specific skills and expertise.At one global pharmaceutical company,…
Metric data from APQC's Open Standards Benchmarking in logistics reveals how organizations perform regarding the number of full-time equivalent employees (FTEs) in the…
To monitor performance of inbound deliveries process, many facilities use the metric dock-to-stock cycle time as a key performance indicator. Ensuring products are received…
