Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
-
CEMEX, the Mexican multinational building materials company, faced challenges during a recent transition period for the organization. Hector Gamez shared the company’s…
-
Transformations fail at a staggering 70%, with projected global spending surpassing $3.4T by 2026. The primary culprit? The organizational complexity and chaos that…
-
This presentation reviewed a case study on revamping an outdated quality management system (QMS). Previously focused on ISO certification with minimal impact, the company…
-
Infographics|
How to Set Up a Process Management Program
There is no one-size-fits-all approach to managing process work and setting up a business process management (BPM) program from scratch is huge a lift. APQC has created…
-
Reports & White Papers|
Best Practices in Applying Process Frameworks 2025: Survey Report
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
-
Articles|
What Is Process Improvement?
Process improvement is the practice in which organizations work to improve the way they work, such as increasing customer satisfaction, decreasing cycle time, or increasing…
-
Articles|
What Is Process Management?
Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
-
The most common process improvement methodologies are Lean, Deming Cycle, Six Sigma, benchmarking, Kaizen events, and Total Quality Management. According to research, most…
-
Design thinking is a human-centric, solutions-based approach to problem solving. It is particularly useful for addressing complex or ill-defined problems and leveraging…
-
Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally, organizations need ways to align their process…
-
When it comes to documenting and understanding processes, there are three core tools organizations use: frameworks, maps, and models. However, there is often little clarity…
-
Reports & White Papers|
BPM Toolkit: Evidence-Based Best Practices for Process Leaders
Manifest industry-disrupting innovation. Surprise and delight customers. Realize exponential increases in efficiency. Whatever the strategic goal, an evidence-based approach…
-
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
-
Infographics|
2025 Top Challenges and Solutions: Process Management
In December of 2024 APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic…
