Number of FTEs that perform the processes "process accounts receivable (AR)" and "manage and process collections" per $1 billion revenue

This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the processes "process accounts receivable (AR)" and "manage and process collections". The Process "process accounts receivable (AR)" includes [Processing payments due from customers. This includes all processing of funds received, whether by check or electronically. This does not include the generation of invoices.]. The Process "manage and process collections" includes [Posting entries to respective accounts, and preparing accounts for receivables. Manage the cash collected by the business from its debtors. Record it in the books of accounts to provide clear information about the availability of the cash.]. This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process group "Perform revenue accounting".

Benchmark Data

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Measure Category:
Process Efficiency
Measure ID:
107431
Total Sample Size:
5,174 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
Yes
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Compute this Measure

Units for this measure are FTEs.

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(Number of FTEs who perform the process "process accounts receivable (AR)" + Number of FTEs who perform the process "manage and process collections") / (Total business entity revenue * 0.000000001)

Key Terms

There are no key terms associated with this measure.
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Measure Scope

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Cross Industry (7.4)

  • 9.2.1 - Process customer credit (10742)
    • 9.2.1.1 - Establish credit policies (10789)
    • 9.2.1.2 - Analyze/Approve new account applications (10790)
    • 9.2.1.3 - Analyze credit scoring history (14187)
    • 9.2.1.4 - Forecast credit scoring requirement (14188)
    • 9.2.1.5 - Review existing accounts (10791)
    • 9.2.1.6 - Produce credit/collection reports (10792)
    • 9.2.1.7 - Reinstate or suspend accounts based on credit policies (10793)
  • 9.2.2 - Invoice customer (10743)
    • 9.2.2.1 - Maintain customer/product master files (10794)
    • 9.2.2.2 - Generate customer billing data (10795)
    • 9.2.2.3 - Transmit billing data to customers (10796)
    • 9.2.2.4 - Post receivable entries (10797)
    • 9.2.2.5 - Resolve customer billing inquiries (10798)
  • 9.2.3 - Process accounts receivable (AR) (10744)
    • 9.2.3.1 - Establish AR policies (10799)
    • 9.2.3.2 - Receive/Deposit customer payments (10800)
    • 9.2.3.3 - Apply cash remittances (10801)
    • 9.2.3.4 - Prepare AR reports (10802)
    • 9.2.3.5 - Post AR activity to the general ledger (10803)
  • 9.2.4 - Manage and process collections (10745)
    • 9.2.4.1 - Establish policies for delinquent accounts (10804)
    • 9.2.4.2 - Analyze delinquent account balances (10805)
    • 9.2.4.3 - Correspond/Negotiate with delinquent accounts (10806)
    • 9.2.4.4 - Discuss account resolution with internal parties (10807)
    • 9.2.4.5 - Process adjustments/write off balances (10808)
    • 9.2.4.6 - Perform recovery workout (14007)
    • 9.2.4.7 - Manage default accounts (14008)
  • 9.2.5 - Manage and process adjustments/deductions (10746)
    • 9.2.5.1 - Establish policies/procedures for adjustments (10809)
    • 9.2.5.2 - Analyze adjustments (10810)
    • 9.2.5.3 - Correspond/Negotiate with customer (10811)
    • 9.2.5.4 - Discuss resolution with internal parties (10812)
    • 9.2.5.5 - Prepare chargeback invoices (10813)
    • 9.2.5.6 - Process related entries (10814)