Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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Manufacturing Key Benchmarks
These manufacturing benchmarks were prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing. This collection includes articles that provide median…
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Product Development Key Benchmarks
This collection contains key benchmarks for product development across industries and within selected industries.
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Finance Organization Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking® for the finance organization, the articles in this collection highlight key cost, productivity, cycle time, and…
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Customer Invoicing and Credit Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…
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Logistics Key Benchmarks: Cross Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations across various…
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Procurement Key Benchmarks: Cross Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations across…
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Procurement and Logistics Employee Key Benchmarks
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement and Logistics, this collection provides employee key performance indicator (KPI) benchmarks for…
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Supply Chain Management Key Benchmarks
Featuring APQC's Open Standards Benchmarking data for supply chain planning, procurement, manufacturing, and logistics, these articles highlight important supply chain…
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Data and Measures|
Manufacturing Key Benchmarks: Cross-Industry
Prepared using APQC’s Open Standards Benchmarking® in Manufacturing, this article highlights key performance indicators (KPIs) and median metric values for manufacturing…
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Featuring data from APQC's Open Standards Benchmarking® in IT application development and maintenance, the articles in this collection highlight key cost, productivity, cycle…
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Financial Management Key Benchmarks: Cross Industry
Featuring data from APQC's Open Standards Benchmarking® this collection houses the cross industry level of every finance Key Benchmark article APQC offers. Industry specific…
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Product Development Key Benchmarks: Cross-Industry
With data from APQC's Open Standards Benchmarking in product development, this article highlights important product development benchmarks for organizations.Metrics provided…
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Knowledge Management Program Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Develop and manage…
Measure Spotlight Results
(1 - 5 of 44 Results)Percentage of data sources used in key business decisions continuously evaluated for accuracy
Key customer retention rate (1-year)
Percentage of IT purchases where the key decisions are made outside of the IT organization
Percentage of invoice line items which are manually keyed into the financial system
Total cost to perform the process "define logistics strategy" per $1,000 revenue
