Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Last year, APQC surveyed over 600 finance leaders across industries and regions to find out how their organizations are using AI and supporting its adoption in financial…
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Collections|
AI Trends in the Finance Function
This collection houses reasearch from APQC’s Open Standards Benchmarking® Assessment on the use of AI in the finance function. In 2024, finance leaders from various regions…
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Collections|
Business Process Outsourcing: Lessons from Practitioners
As part of its research into best practices into business process outsourcing (BPO) APQC conducted a series of interviews with professionals across several industries with…
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Articles|
How Performance Feedback Supports Retention
Emily Davis likes her job, and she’s willing to go above and beyond in her performance. She enjoys connecting with customers and collaborating with her co-workers, with whom…
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As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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Webinars & Videos|
How Competing Outsourcers Spur Customer Care Improvements at ASOS- An Interview with Daryl Wilkes
As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
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This collection features Accounts Receivable (AR) and invoicing data and practices from APQC's Open Standards Benchmarking® survey for Accounts Receivable and Collections and…
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Reports & White Papers|
AI in the Finance Function: Cross Industry Report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
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Data and Measures|
AI in the Finance Function: Role Level Comparison Report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
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Data and Measures|
AI Trends in the Finance Function: $1 Billion or Greater in Revenue Report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
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Data and Measures|
AI Trends in the Finance Function: Telecommunications Industry Report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
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Data and Measures|
AI Trends in the Finance Function: Utility Industry Report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
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Data and Measures|
AI Trends in the Finance Function: EMEA Region report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
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Data and Measures|
AI Trends in the Finance Function: Less than 500 million in Revenue Report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
Measure Spotlight Results
(1 - 5 of 1140 Results)Business entity revenue per business entity FTE
Business entity revenue per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
Cycle time in days from transmission of invoice to receipt of payment
