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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
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Personnel cost to perform the process "manage sales orders" per $1,000 revenue
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Total cost to perform the process "manage sales orders" per process FTE
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Total cost to perform the process "manage sales orders" per $1,000 revenue
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Inbound contacts for the process "manage sales orders" as a percentage of total inbound contacts
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Total revenue per sales order placed
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Cross-sell/up-sell close rate
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Number of sales orders placed per FTE that performs the process "manage sales orders"
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Total cost to perform the process "manage sales orders" per sales order placed
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Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified
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Percentage of sales orders received through new (such as digital/electronic) channels
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Average cost per sales order for orders received through traditional channels
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Percentage of total annual sales revenue attributable to sales completed on your business entity's website
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Percentage of total annual sales revenue attributable to sales completed on social media
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Percentage of total annual sales revenue attributable to sales completed on mobile applications
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What Supply Chain Leaders Need to Know for 2021
