Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Media and Entertainment Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Petroleum/Chemical Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Distribution/Transportation Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Healthcare Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Industrial Products Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Food and Beverage Manufacturers
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the food…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Services Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Webinars & Videos|
July 2015 Process and Performance Webinar: Using Analytics to Re-envision Order-Management Processes for Improved Customer Loyalty
On July, 20 2015 APQC and Dipanjan Das, vice president of order management practice team and Rana Saha, transformation leader at Genpact conducted a webinar on how companies…
