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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
2020 Process and Performance Management Webinars
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Collections
Recordings from APQC's 2020 Process and Performance Management Online Summit
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Webinars & Videos
How Do We Do _____? Who Knows?
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Webinars & Videos
2010 - 2020: A Performance Management Odyssey
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Presentation Slides
How Do We Do _____? Who Knows?
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Presentation Slides
2010 - 2020: A Performance Management Odyssey
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Articles
Implementing Process Improvement at Converse County School District 1
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Articles
Implementing Performance Management at Prince George’s County Public Schools
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Case Study
Grassroots Digital Transformation at Oxfam International
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Articles
Developing an Enterprise Excellence Business Management System
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Case Study
Enabling Flexible Change Management at a Real-Estate Organization
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Webinars & Videos
Leading Practices for Reporting, Performance Measurement, and Improvement
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Presentation Slides
Leading Practices for Reporting, Performance Measurement, and Improvement
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Articles
Process and Performance Improvement at San Bernardino Unified School District
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Articles
How Boone County School District Achieves One Million in Annual Savings Through Process Improvement
Featured Resources
Staff Selections
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Infographics
Benefits of O2C End-to-End Process Management
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Case Study
Elevating the Candidate Experience at Mercy Hospital Systems
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Reports & White Papers
Sourcing and Procurement Blueprint for Success
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Webinars & Videos
Tools for Re-Engineering Your Processes
