Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Assess, Improve, and Benchmark Using the BEST Method
The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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2021 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley about employee engagement, support, and empowerment to drive sustainable improvements.
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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This is the collection of recordings for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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Presentation Slides|
How Do We Do _____? Who Knows?
In 2016, Converse County School District was rudderless. It was facing new leadership and lacked standardized and documented processes. In order to embark on a path of…
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Presentation Slides|
2010 - 2020: A Performance Management Odyssey
Jennifer Martin-Johnson, Performance Management Specialist at Prince Georges Public Schools, was tasked with developing and implementing a comprehensive Performance…
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After Converse County School District 1’s long-serving superintendent retired, it became clear that the organization lacked standardized and documented processes. As part of…
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Webinars & Videos|
How Do We Do _____? Who Knows?
In 2016, Converse County School District was rudderless. It was facing new leadership and lacked standardized and documented processes. In order to embark on a path of…
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In 2009, Prince George’s Public Schools needed to develop a comprehensive performance management system. As part of APQC’s 2020 PPM Online Summit – Educators’ Edition,…
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Webinars & Videos|
2010 - 2020: A Performance Management Odyssey
Jennifer Martin-Johnson, Performance Management Specialist at Prince Georges Public Schools, was tasked with developing and implementing a comprehensive Performance…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
