Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
Optimizing Order-to-Cash
The essential nature of O2C demands attention. O2C focuses on fundamental issues of whether the company is adequately serving the customer and securing the working capital…
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Case Study|
Transforming Quote-to-Cash at IBM
IBM optimized opportunity-to-order (O2O) and order-to-cash (O2C), but still struggled with data availability and cycle times due to the handoff between these processes. IBM…
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Data and Measures|
Order-to-Cash as an End-to-End Process: Business-to-Consumer Organizations
Order-to-Cash includes a set of business processes that involve receiving and fulfilling customer requests for goods or services. The end-to-end process includes receiving a…
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Data and Measures|
Order-to-Cash as an End-to-End Process: Business-to-Business Organizations
Order-to-Cash includes a set of business processes that involve receiving and fulfilling customer requests for goods or services. The end-to-end process includes receiving a…
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Reports & White Papers|
Order-to-Cash as an End-to-End Process: Survey Report
Order-to-Cash includes a set of business processes that involve receiving and fulfilling customer requests for goods or services. The end-to-end process includes receiving a…
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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than…
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Telecommunications Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Healthcare Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Industrial Products Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Petroleum/Chemical Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Retail and Wholesale Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Services Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Infographics|
2021 Supply Chain Changes and Challenges
APQC concluded its seventh annual Supply Chain Management Priorities and Challenges research in early 2021. With insights from 455 organizations around the world, this…
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Infographics|
2021 Supply Chain Top Focus Areas
APQC concluded its sixth annual Supply Chain Management Priorities and Challenges research in early 2021. With insights from 455 organizations around the world, this…
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APQC concluded its sixth annual Supply Chain Management Priorities and Challenges research in early 2021. With insights from 455 organizations around the world, this…
Measure Spotlight Results
(1 - 5 of 97 Results)Total revenue per sales order placed
Outsourced cost to perform the process "manage sales orders", "manage customer requests/inquiries", and "manage customer complaints" per call contact
Outsourced cost to perform the process "manage sales orders" per $1,000 revenue
Number of sales orders placed per FTE that performs the process "manage sales orders"
Other cost to perform the process "manage sales orders" per $1,000 revenue
