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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos
Order-to-Cash: Driving an Optimized End-to-End Process
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Presentation Slides
Order-to-Cash: Driving an Optimized End-to-End Process
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Collections
Optimizing Order-to-Cash
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Measure Spotlights
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
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Measure Spotlights
Total cost to perform the process "manage sales orders" per process FTE
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Measure Spotlights
Total cost to perform the process "manage sales orders" per $1,000 revenue
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Articles
Optimizing the End-to-End Order-to-Cash Process Executive Summary
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Reports & White Papers
Optimizing the End-to-End Order-to-Cash Process
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Articles
Digital Transformation Tactics For Supply Chain Leaders
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Measure Spotlights
Number of sales orders placed per FTE that performs the process "manage sales orders"
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Measure Spotlights
Total cost to perform the process "manage sales orders" per sales order placed
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Webinars & Videos
Going (and Staying) Digital: Making Digital Transformation a Reality
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Presentation Slides
Going (and Staying) Digital: Making Digital Transformation a Reality
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Measure Spotlights
Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified
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Measure Spotlights
Percentage of sales orders received through new (such as digital/electronic) channels
Featured Resources
Staff Selections
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Reports & White Papers
Optimizing the End-to-End Order-to-Cash Process
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Articles
Benchmarking Fundamentals
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Articles
What is Social Learning?
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Articles
Uncollectable Balances as a Percentage of Revenue
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Infographics
Content and Collaboration in Microsoft 365
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Collections
Understanding Procurement Benchmarks and Best Practices
