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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Cycle time in hours from the time a sales order is received until the time manufacturing/logistics is notified
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Data and Measures
Systems cost to perform the process "manage sales orders" per $100,000 revenue
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Data and Measures
Percentage of sales orders changed by the customer after the initial order placement
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Data and Measures
Percentage of sales orders requiring no human intervention to create, modify, or fulfill
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Data and Measures
Personnel cost to perform the process "manage sales orders" per $1,000 revenue
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Data and Measures
Total cost to perform the process "manage sales orders" per process FTE
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Data and Measures
Total cost to perform the process "manage sales orders" per $1,000 revenue
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Data and Measures
Total cost to perform the process "manage sales orders" per sales order placed
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Data and Measures
Number of FTEs that perform the process "manage sales orders" per $1 billion revenue
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Data and Measures
Number of sales orders placed per FTE that performs the process "manage sales orders"
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Data and Measures
Overhead cost to perform the process "manage sales orders" per $1,000 revenue
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Data and Measures
Percentage of sales order line items requiring no human intervention to create, modify, or fulfill
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Data and Measures
Cycle time in hours from receipt of customer order to completing order preparation
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Data and Measures
Percentage of customer accounts set up for automatic cash application
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Data and Measures
Value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of revenue
Featured Resources
Staff Selections
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Collections
Trending Tools and Technologies in HR
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Collections
Enterprise Content and Collaboration in the Cloud Collection
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
