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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Returns Management Reset Filters

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Measure Spotlight Results

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Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue

Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue

Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue

Personnel cost to perform the process "manage returns; manage reverse logistics" per process FTE

Number of FTEs that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage logistics and warehousing" FTEs
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Image of a person's hand touching a block that is part of a process flowchart.