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Measure Spotlight Results

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Personnel cost to perform the process "manage returns; manage reverse logistics" per process FTE

Number of FTEs that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage logistics and warehousing" FTEs

Total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled

Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue

Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
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