Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Excel)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Visio)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Data and Measures|
Sales and Marketing Cross-Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Automotive Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Consumer Products/Packaged Goods Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Distribution/Transportation Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Government/Military Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Insurance Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Pharmaceutical Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Telecommunication Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Utility Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Electronics Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Financial Services/Banking Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
