Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
-
Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
-
Infographics|
Consider These 3 Factors Before Cutting HR Function Costs
This infographic reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the most…
-
In this article, APQC reviews HR costs as a percentage of selling, general, and administrative (SG&A) costs and highlights some factors that are important to consider for the…
-
Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
-
This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
Data and Measures|
Customer Service Practices: Comparison by Revenue
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Customer Service Practices: Comparison by FTEs
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Customer Service Practices: Comparison by Business Model
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Collections|
Customer Service Practices Reports
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Manage Sales Orders Practices: Comparison by Business Model, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
-
Collections|
Manage Sales Orders Practices Reports
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Marketing Practices Report: Comparison by FTEs
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Marketing Practices Report: Comparison by Business Model
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
Measure Spotlight Results
(1 - 5 of 616 Results)Number of learning days per employee
Percentage of training programs developed externally
Percentage of training programs developed internally
Percentage of training programs developed through other channels
Percentage of training programs developed through partnerships with external specialists
