Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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With the 2015 updates to ISO 9001 standards having a significant process focus, organizations are looking for ways to align their process frameworks with ISO clauses. By…
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The ASQ Global State of Quality 2016
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Training provides a common language and helps employees understand the impact that defects or other setbacks like delays will have on the end customer; ultimately resulting…
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Tracking the financial impact of any support function is necessary in order to illustrate its value and garner continued support and resources from senior management. This…
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At APQC’s 2016 Process Conference, Michael Barry & Jonathan Kraft conducted a session on the data highlights and discussion of ASQ's and APQC's Global State of Quality 2…
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To sum up the findings of the 2016 ASQ Global State of Quality Report in one sentence: what separates world-class quality organizations from the rest is their attitude toward…
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Data and Measures|
ASQ Global State of Quality 2016: Quality by Revenue Band
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Infographics|
Global State of Quality Management: Then and Now
In 2013 and again in 2016, APQC partnered with the American Society for Quality (ASQ) to provide a comprehensive look at intercontinental quality and continuous improvement…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Aerospace Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Automotive Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Chemical Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Consumer Goods Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Electronics Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Energy and Utility Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Food/Beverage and Restaurant Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
