Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Having rigorous processes in place is critical when lives are at stake. By adapting APQC’s Process Classification Framework (PCF)® and applying Lean principles to its process…
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Articles|
Reduce Scrap and Rework Costs
Scrap and rework is an important metric to track in manufacturing. Use this document to compare your organization's performance against over 1,000 other organizations…
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Articles|
Recipe for Operational Excellence: APQC Framework + Lean Principles + Knowledge Management System
Having rigorous processes in place is critical when lives are at stake. GeoComm is a software company that combines supportive map data and location content into a…
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Presentation Slides|
Recipe for Operational Excellence: APQC Framework + Lean Principles + Knowledge Management System
Having rigorous processes in place is critical when lives are at stake. GeoComm is a software company that combines supportive map data and location content into a…
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Presentation Slides|
Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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Presentation Slides|
Launching the Right Quality Initiatives
With so many quality methodologies—like Lean, DMAIC, and Six Sigma—at your fingertips, how do you choose the right one for your organization? Paul Orton discusses how…
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Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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Choosing the right quality methodologies is critical for organizations ability to mature their processes, think strategically, and grow their value. But how can organizations…
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Webinars & Videos|
Curating a Process Mindset in Tech Finance
Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…
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APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
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Standardization is integral to process work, but flexibility is important too. Process professionals need to be able to determine where to be rigorous, where to allow for…
