Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Webinars & Videos|
Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
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Presentation Slides|
Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
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RACI charts are attractive to process professionals and executives alike because they are easy to understand on paper. But in the real-life application of RACI charts, there…
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Articles|
Managing Virtual Process Work
This article provides a summary of a roundtable discussion of process and performance management professionals and highlights the ways that process teams have adapted to a…
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Articles|
Process in a Pandemic
This article provides a summary of a roundtable discussion on challenges of process teams during COVID-19, how the pandemic impacts process efforts, and highlights the…
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Articles|
Tools for Re-Engineering Your Processes
Business process re-engineering aims to change the way is work is done in order to achieve organizational goals such as reducing costs, improving customer and employee…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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Articles|
The Impact of Technology on Process Work
Technology is a major driver for organizations today—no longer a source of competitive advantage, it is now critical for an organization’s ability to meet its strategic goals…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Automation in the workforce today provides a competitive advantage but is rapidly trending as more organizations realize its benefits. The accounts receivable (AR) process is…
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Data and Measures|
Exploring Finance Process Automation Practices
APQC’s recent “Exploring Process Automation” survey found that support functions, like finance and HR, are taking a keen interest in harnessing the promise of process…
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One of the commonly-suggested target areas for robotic process automation (RPA) within finance is accounts payable (AP). AP proves a good match based on its transactional,…
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This article explores how RPA is used in finance, recent trends, company examples, and the business case for implementation.
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Tools & Templates|
Process Review Checklist
The purpose of this checklist is to assess if the current process is being executed the way it was documented (and, if not, what the deviations are) and if there are any…
