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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Leveraging Process Frameworks: Room for Improvement and Missed Opportunities
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Tools & Templates
End-to-End Process Maps and Measures: Sales and Operations Planning
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Webinars & Videos
PCF Case Studies: How Organizations Use the Process Classification Framework
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Presentation Slides
10 Reasons Why You Need a Super User Network A-SAP
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Articles
How Corporación Multi Inversiones (CMI) Leverages Super Users for Knowledge Transfer
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Tools & Templates
End-to-End Process Maps and Measures: Record-to-Report
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Articles
Flow Charts
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Articles
Root Cause Analysis
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Webinars & Videos
Driving Collaboration and Value Through End-to-End Processes (Webinar)
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Presentation Slides
Driving Collaboration and Value Through End-to-End Processes (Slides)
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Case Study
Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study
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Case Study
Development of End-to-End Processes at NATO Communication and Information Agency Case Study
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Tools & Templates
End-to-End Process Maps and Measures: Procure-to-Pay
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Infographics
End-to-End Processes: Challenges and Solutions (Infographic)
Featured Resources
Staff Selections
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
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Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
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Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis (White Paper)
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Reports & White Papers
Engagement & The Employee Experience: Survey Report
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Articles
Drivers of Analytics Program Effectiveness
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Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
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Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
