Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Flow Charts
This article explains how to analyze your business processes using flow charts. Examples of process or flow chart symbols as well as flow chart samples are included.
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Articles|
Root Cause Analysis
This article explains how to use root cause analysis to break down complex problems into their component parts and then determine the absolute causes of the issues.
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Collections|
How to Apply the Process Classification Framework (PCF)®
This collection provides "how to" guidance and best practices for the top applications of APQC's Process Classification Framework (PCF)®.
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Articles|
Mapping Out a Process Life Cycle
Defining the path your organization takes to identify, design, and improve processes builds a firm foundation for continuous performance improvement. This article explains…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Tools & Templates|
End-to-End Process Map and Measures: Vision-to-Strategy
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
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Tools & Templates|
End-to-End Process Map and Measures: Vision-to-Strategy (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
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Tools & Templates|
End-to-End Process Map and Measures: Vision-to-Strategy (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This interactive article contains key…
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Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This interactive article contains key…
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Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This interactive article contains key…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
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Tools & Templates|
End-to-End Process Maps and Measures: Order-to-Cash (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
