Resource Library

Key Considerations for Creating Desktop Procedures

A desktop procedure is a document that details, step-by-step, how an activity or task is done from start to finish by a specific staff member. This type of documentation is…

Desktop Procedure Template

A desktop procedure is a document that details, step-by-step, how an activity or task is done from start to finish by a specific staff member. This type of documentation is…

How to Take Your Process Maps to the Next Level

Process teams spend significant time and resources to create process maps, carrying out activities like workshops, data mining, and interviews to gather key information about…

A Bird's Eye View of the Enterprise: How Digital Twins Can Improve Organizational Decision-Making

In an era of accelerating change and global uncertainty, organizations are increasingly looking to digital solutions to gain insight into their operations and remain…

Key Considerations for Process Mapping

A process map, also known as a process flow or flow chart, is a visual representation of the steps of a process and how those steps are aligned to the various roles that…

Supporting Your Path to Better Decision-Making, Optimization, and Innovation

The Digital Twin of an Organization (DTO) is a virtual representation of the entire organization, including its structure, processes, assets, and capabilities. It is a…

You've Built Amazing Process Maps - What's Next?

So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…

You've Built Amazing Process Maps - What's Next?

So, you've invested the time and energy to build some amazing process maps - bringing together subject matter experts to document “how you do what you do” in a meaningful way…

Leveraging APQC's Process Classification Framework (PCF) for More Effective Processes

Leveraging a process framework as a foundational pillar for business process management (BPM) is a best practice. Many organizations have adopted and adapted APQC’s Process…

What are End-To-End Processes and How Do Organizations Use Them?

An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…

Three Reasons for Choosing APQC's Process Classification Framework (PCF)

Process frameworks help organizations to clarify their processes, better understand the connectivity of processes at a high level, search for process improvement…

End-to-End Process Maps and Measures: Sales and Operations Planning

A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…