Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
How to Apply the Process Classification Framework (PCF)®
This collection provides "how to" guidance and best practices for the top applications of APQC's Process Classification Framework (PCF)®.
-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Excel)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Visio)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
-
Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution (Excel)
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
-
Tools & Templates|
End-to-End Process Map and Measures: Issue-to-Resolution (Visio)
Issue-to-Resolution at its highest level is the coordinated approach to unearthing, assessing, and making sure the right people can resolve a potential problem or inquiry…
-
Organizations struggle with balancing process standardization with customability and ensuring end-users have the contextual information they need to execute work effectively…
-
Articles|
Flow Charts
This article explains how to analyze your business processes using flow charts. Examples of process or flow chart symbols as well as flow chart samples are included.
-
Articles|
Root Cause Analysis
This article explains how to use root cause analysis to break down complex problems into their component parts and then determine the absolute causes of the issues.
-
Articles|
Mapping Out a Process Life Cycle
Defining the path your organization takes to identify, design, and improve processes builds a firm foundation for continuous performance improvement. This article explains…
-
Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
-
Tools & Templates|
End-to-End Process Map and Measures: Vision-to-Strategy
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
-
Tools & Templates|
End-to-End Process Map and Measures: Vision-to-Strategy (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
-
Tools & Templates|
End-to-End Process Map and Measures: Vision-to-Strategy (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. These key performance indicators (KPIs)…
