Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How Process Programs Stack Up 2024
According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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APQC Research Bundle: Process Improvement
This research bundle provides organizations with insights on how to identify improvement opportunities, prioritize and select process improvement opportunities, and sustain…
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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Tools & Templates|
Auditing a Process to Determine Improvement Opportunities
The purpose of this article is to present the key considerations for organizations looking to assess if a process is being executed the way it was documented and if there are…
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Best Practices In Process Improvement 2024
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Infographics|
Process Improvement Toolkit
There is no one-size-fits-all approach to process improvement. APQC has created resources so you don’t have to reinvent the wheel. Access the resources linked in this…
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Many organizations struggle to improve core processes. At a minimum, process improvement requires governance structures to manage and coordinate improvement projects, methods…
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Presentation Slides|
How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts
According to APQC's research, 86% of organizations prioritize continuous improvement at their organization. In this webinar, APQC's Madison Lundquist discusses the practices…
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Webinars & Videos|
How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts
According to APQC's research, 86% of organizations prioritize continuous improvement at their organization. In this webinar, APQC's Madison Lundquist discusses the practices…
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Process professionals know that the overarching goal of process management is to improve business performance. Whether the emphasis is on customer retention, employee…
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The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Articles|
Process Improvement: People and Culture
Process improvement is challenging for many organizations, and the reasons why make sense. Setting up a continuous improvement program or initiative often requires…
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Process improvement often requires organizations to invest resources like time, personnel, and budgetary support. How do leading organizations sustain process improvements…
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Tools & Templates|
How to Select a Process Improvement Project Manager
This article can be used to help process improvement project sponsors ensure the person selected to manage the project is the right person for the job. It gives a general…
