Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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To gain visibility into how their business processes fit together and how they can be improved, organizations are increasingly turning to enterprise architecture solutions to…
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Having rigorous processes in place is critical when lives are at stake. By adapting APQC’s Process Classification Framework (PCF)® and applying Lean principles to its process…
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When Chumash Enterprises set out on a journey toward process excellence, they knew they had their work cut out for them. The organization, governed by the Santa Ynez Band of…
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Collections|
End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
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Best Practices in Process Frameworks 2023
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption practices…
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Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Infographics|
How to Set Up a Process Management Program
There is no one-size-fits-all approach to managing process work and setting up a business process management (BPM) program from scratch is huge a lift. APQC has created…
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How Process Programs Stack Up 2024
According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…
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Reports & White Papers|
Key Considerations for a Business Process Management Program
In this report, we draw from APQC’s Seven Tenets of Process Management℠ to provide the critical elements you need to plan process management implementation, instill…
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Presentation Slides|
Practices That Drive BPM Program Success
According to APQC's research, 97% of organizations prioritize business process management (BPM) at their organization. In this webinar, APQC's Madison Lundquist discusses the…
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Webinars & Videos|
Practices That Drive BPM Program Success
According to APQC's research, 97% of organizations prioritize business process management (BPM) at their organization. In this webinar, APQC's Madison Lundquist discusses the…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
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Organizations can use APQC’s Process Classification Framework (PCF)® when looking to design or evaluate processes that contribute to creating, delivering, and capturing…
