Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
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In August 2023, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviewed Travis Ellinger (Vice President of Advisory Services, MS…
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Best Practices in Process Frameworks 2023
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption practices…
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In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS…
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Webinars & Videos|
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…
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Presentation Slides|
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…
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The most common way organizations use the PCF in their mapping efforts is as a reference list of processes to consider during their mapping—so they don’t have to start from…
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How to Leverage Process Frameworks
APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…
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Webinars & Videos|
How to Leverage Process Frameworks
APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.Â
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The goal of process management is to improve performance. Whether an organization wants to retain customers, improve cycle times, boost employee satisfaction, build more…
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Driving Effectiveness: Purpose and Value of BPM Programs
Business process management (BPM) teams are an invaluable resource for organizations. Whether they are focused on establishing a continuous improvement culture, executing…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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APQC's Process Excellence Assets
This is a collection of APQC's process excellence assets, that work together to empower process professionals and their organizations.
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Putting Process Frameworks to Work
A process framework is a tool organizations use to support their process and organizational improvement efforts. The most common reason that people use process frameworks is…
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Challenges Faced with Adopting a Process Framework
Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…
