Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Design thinking is a human-centric, solutions-based approach to problem solving. It is particularly useful for addressing complex or ill-defined problems and leveraging…
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Collections|
Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Infographics|
Snapshot of Process Automation
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Robotic process automation (RPA) is being hailed as the latest technological “silver bullet,” but establishing governance, identifying key capabilities and skillsets, and…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Webinars & Videos|
Technology Implementation Success Starts With Your Process Team
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses how process teams support technology implementation and why 3 key stakeholders need to work together and the…
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Process is the thread that connects the overall strategy and vision of an enterprise to the day-to-day operations of its members. But as an organization gets larger and more…
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Organizations invest significant resources like time, money, and FTE hours into selecting and implementing new technologies. But without a systematic approach to implement…
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Webinars & Videos|
What are Operational Improvements?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses what operational improvements mean and what process teams’ roles are in them. There are 3 key roles for…
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Webinars & Videos|
What are Process Strategic Initiatives?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland discusses what process strategic initiatives mean and what’s processes roll in them. Strategic planning is a systematic…
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Webinars & Videos|
What is Organizational Transformation?
APQC’s Principal Research Lead, Holly Lyke-Ho-Gland, discusses what organizational improvements are and why transformations that succeed need 4 dimensions to thrive.
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No matter how smart and capable your employees are, they will struggle to work together effectively if they operate in silos. Process management helps organizations dismantle…
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
