Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally, organizations need ways to align their process…
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Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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When it comes to documenting and understanding processes, there are three core tools organizations use: frameworks, maps, and models. However, there is often little clarity…
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Process Mapping Basics
This content collection offers valuable insights to help you understand the differences between process maps, models, and frameworks. It guides you through the application of…
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Reports & White Papers|
BPM Toolkit: Evidence-Based Best Practices for Process Leaders
Manifest industry-disrupting innovation. Surprise and delight customers. Realize exponential increases in efficiency. Whatever the strategic goal, an evidence-based approach…
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How Process Programs Stack Up 2024
According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…
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Building the Business Case for Process Management
Organizations are often looking to make a business case for setting up a process management program. This collection contains content that discusses the return on investment…
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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APQC Research Bundle: Process Improvement
This research bundle provides organizations with insights on how to identify improvement opportunities, prioritize and select process improvement opportunities, and sustain…
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Collections|
2024 Supply Chain Current State Quick Polls
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. For its first quick poll in May 2024, APQC…
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Articles|
Culture is a Key Foundation for Process Work
Each year, APQC carries out a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. In this article, APQC…
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At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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Infographics|
2025 Top Challenges and Solutions: Process Management
In December of 2024 APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic…
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Presentation Slides|
What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
