Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Key Benchmarks for Common Measures of Quality
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Cross-Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Aerospace Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Automotive Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Consumer Products/Packaged Goods Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Electronics Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Industrial Products Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Petroleum/Chemical Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Pharmaceutical Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Articles|
Cost of Quality Calculation
This article explains how to calculate the impact low quality has on business outcomes. The cost of quality is often calculated to track and prevent unnecessary costs.
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Collections|
The ASQ Global State of Quality 2016
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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To sum up the findings of the 2016 ASQ Global State of Quality Report in one sentence: what separates world-class quality organizations from the rest is their attitude toward…
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Data and Measures|
ASQ Global State of Quality 2016: Quality by Revenue Band
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
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Infographics|
Global State of Quality Management: Then and Now
In 2013 and again in 2016, APQC partnered with the American Society for Quality (ASQ) to provide a comprehensive look at intercontinental quality and continuous improvement…
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Data and Measures|
ASQ Global State of Quality 2016: Quality in the Aerospace Industry
In 2016, APQC partnered with ASQ to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices…
