Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As organizations continue to put greater emphasis on data-driven decision making, the ability to provide relevant measures and timely access to data has become more important…
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Collections|
APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Infographics|
Seven Tenets of Process Management
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Articles|
Tackling the Measure Selection Process
To stay resilient in a fast-changing and highly competitive environment, organizations must have a good handle on their performance data. But many organizations struggle with…
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Collections|
Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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In July 2021, APQC hosted two roundtable conversations with process and performance management professionals to discuss common challenges and leading practices related to…
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This infographic compares trends in organizational agility, strategic planning and implementation practices between the 2021 results of the study and the 2015 results.
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Infographics|
Driving Decisions: What Goes Into Strategic Planning
This infographic looks at trends around the inputs and analysis for the strategic planning process.
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Infographics|
Trends in Strategic Planning Practices: A Map for Success
This infographic looks at strategic planning and implementation trends.
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Articles|
Creating Indexes
An index is a way to create a composite measure by aggregating multiple measures into a single indicator (e.g., gender gap, productivity, cost of living adjustment, or job…
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Data and Measures|
Productivity Metrics: Finance, Human Resources, Supply Chain
APQC’s Process and Performance Management (PPM) team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management…
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This best practice has been updated from the original published in 2011. Understanding an organization's current level of process management maturity helps leaders make…
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Tools & Templates|
APQC's Seven Tenets of Process Management Interactive Framework
This interactive framework guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's…
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Infographics|
Measuring the Value of Digital Transformation Efforts
Many organizations are pursuing digital transformation strategies. In March 2019, APQC conducted a short survey to learn where organizations are along the path of digital…
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Reports & White Papers|
Measures of Digital Transformation Survey Report
Many organizations are pursuing digital transformation strategies. In March 2019, APQC conducted a short survey to learn where organizations are along the path of digital…
