Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Tools & Templates|
APQC's Measurement Alignment Worksheet Template
For measurement to impact an organization's performance, measures must align with organizational strategy and be connected with actual work. APQC's Measurement Alignment…
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Collections|
Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Tools & Templates|
APQC's Measurement Alignment Worksheet
For measurement to impact an organization's performance, measures must align with organizational strategy and be connected with actual work. APQC's Measurement Alignment…
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Process and performance measures play a key role in helping organizations work toward strategic goals, track the overall health of processes, and identify waste that does not…
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Presentation Slides|
Foundational Elements of Process Measurement
As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures becomes increasingly important. Often organizations will choose a…
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Webinars & Videos|
Foundational Elements of Process Measurement
As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures becomes increasingly important. Often organizations will choose a…
