Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Tools & Templates|
APQC's Measurement Alignment Worksheet
For measurement to impact an organization's performance, measures must align with organizational strategy and be connected with actual work. APQC's Measurement Alignment…
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Tools & Templates|
APQC's Measurement Alignment Worksheet Template
For measurement to impact an organization's performance, measures must align with organizational strategy and be connected with actual work. APQC's Measurement Alignment…
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Process and performance measures play a key role in helping organizations work toward strategic goals, track the overall health of processes, and identify waste that does not…
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Webinars & Videos|
Foundational Elements of Process Measurement
As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures becomes increasingly important. Often organizations will choose a…
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Presentation Slides|
Foundational Elements of Process Measurement
As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures becomes increasingly important. Often organizations will choose a…
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At APQC’s 2016 Process Conference, Rockwell Collins shared its journey as it incorporated a governance foundation into the processes behind the creation and use of KPIs, and…
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Articles|
Struggling to Find the Right Measures?
In December 2015, APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners in 2016. The survey…
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Measurement in Practice
This collection houses APQC's classic "Measurement in Practice" case study series.
