Resource Library

Creating Value in Mergers and Acquisitions

This presentation discusses an overview of the M&A process, pre-close planning, integration planning, key points for post-acquisition integration, and multi-industry lessons…

Creating Value in Mergers and Acquisitions

Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…

Making Strategies Stick: 2022 Strategic Planning Challenges

In December of 2021, APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic…

Using RPA and Graph Databases for Process and Knowledge Management

There are so many technologies that can help process and knowledge management (KM) professionals deliver more for end users and the business. Two of the most popular…

Fundamentals of Measures: Key Concepts and Terms

Measures are used to gauge operational performance, allocate resources, and identify opportunities for improvement. Measures allow organizations to track performance over…

Picking the Right Measures

Best-practice organizations know that choosing the right measures are critical step in generating meaningful insights and reports. A well-balanced set of measures provide…

Productivity Metrics: Finance, Human Resources, Supply Chain

APQC’s Process and Performance Management (PPM) team examined some of the most common productivity metrics and KPIs within Financial Management (FM), Human Capital Management…

Balanced Scorecards: Common Measures

Creating a balanced scorecard for your organization? This list of common balanced scorecard measures is a great place to start in determining the measures needed for your…

Manufacturers' Aligning and Selecting KPIs

Based off data from APQC’s Operational KPIs That Matter survey, this article looks at the alignment between organizational priorities and the measures manufacturing…

Manufacturer's Reporting Practices

APQC conducted a survey to garner insights into KPI management challenges. The survey explored the KPIs that organizations use to manage operations, their alignment to…

Trends in Data and Analytics: Survey Summary Report

In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…

Overcoming Challenges in Working with Data

We are a digital society with enormous amounts of data at our fingertips, but there are a plethora of challenges to effectively using data to make well-informed decisions. In…

Are Operational KPI's Effective at Most Organizations?

While many organizations depend on financial outcomes and operational efficiency as metrics of success, these metrics may not align fully with a customer-centric business…

Are KPI Processes Geared to Help Organizations Proceed?

Managing KPI processes effectively can be a daunting task for many organizations. APQC’s recent survey on operational KPIs indicates that while organizations are keen to use…