Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Process Audit Fundamentals
This article outlines the key components of an effective process audit, the most important considerations for each stage of the audit, and gives concrete recommendations for…
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Process audits and process maturity assessments are valuable practices that can help organizations get the most out of their process work. When used effectively, process…
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Tools & Templates|
How to Analyze Process Risk
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
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Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Tools & Templates|
APQC's Measurement Alignment Worksheet Template
For measurement to impact an organization's performance, measures must align with organizational strategy and be connected with actual work. APQC's Measurement Alignment…
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Reports & White Papers|
Unparalleled Portfolio Management: Best-Practice Processes and Lessons Learned
Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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Articles|
Project Portfolio Management: Ensuring Objective Comparisons for Portfolio Decision Making
To ensure alignment with organizational goals-be they revenue, market based, or organizational performance or improvement-the first step of creating a portfolio is a…
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Articles|
Manufacturers' Aligning and Selecting KPIs
Based off data from APQC’s Operational KPIs That Matter survey, this article looks at the alignment between organizational priorities and the measures manufacturing…
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Articles|
Manufacturer's Reporting Practices
APQC conducted a survey to garner insights into KPI management challenges. The survey explored the KPIs that organizations use to manage operations, their alignment to…
