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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Tools & Templates
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    Lock Tornado Diagrams

    Tornado diagrams, also referred to as tornado plots or charts, are modified vertical bar charts. Tornado diagrams are used to determine the importance of the variable on the…

  • Tools & Templates
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    Lock Sentiment Analysis

    Sentiment analysis is an example of content/text analysis. Sentiment analysis is an analysis of human feelings, attitudes, opinions, and/or emotions in online (such as Google…

  • Tools & Templates
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    Lock Bar and Line Charts

    Bar charts and line graphs are graphical representations that compare data from similar data sources. This article explains when to use them and includes some examples.

  • Tools & Templates
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    Lock Monte Carlo Simulation

    Monte Carlo simulations is a problem-solving method that uses a computerized mathematical technique to approximate the probability of certain outcomes by running repeated…

  • Tools & Templates
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    Lock Box and Whisker Plot Charts

    A box plot or candlestick graph is a tool used to compare complex information between multiple groups. The graphic depicts the data using the data's range and quartiles to…

  • Tools & Templates
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    Lock Heat Maps

    A heat map is a graphical representation of data in a matrix where the individual are represented as colors. The colors are used to quickly understand the differences between…

  • Tools & Templates
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    Lock Content Analysis/Text Mining

    Content analysis or text mining is a powerful search technology for studying massive amounts of written and oral communications (e.g., unstructured data) and discerning…

  • Tools & Templates
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    Lock Bubble Chart

    A bubble chart is a modified scatter diagram that displays three dimensions of data which helps visualize and determine whether three or more variables have an effect on each…

  • Articles
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    Lock Cause and Effect Diagram

    This article explains how to use a cause and effect diagram to trace a problem back to all of its possible causes and, ultimately, to its fundamental cause. It is a simple…

  • Articles
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    Lock Criteria Testing Matrix

    This article explains how to use a criteria testing matrix to establish improvement and benchmarking priorities. A criteria testing matrix can be used in a number of…

  • Articles
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    Lock Cost of Quality Calculation

    This article explains how to calculate the impact low quality has on business outcomes. The cost of quality is often calculated to track and prevent unnecessary costs.

  • Articles
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    Lock Affinity Diagram

    This article explains how to use an affinity diagram to take large numbers of facts or ideas and organize them into patterns or categories. This is effective in group…

  • Articles
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    Lock Comparative Analysis

    This article explains how to use comparative analysis to accurately assess an issue from all sides and keep a problem-solving team focused on the facts.

  • Articles
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    Lock Financial Analysis

    This article explains how to analyze the cost/savings of a business solution using payback and return on investment (ROI) calculations. 

  • Articles
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    Lock Control Charts

    This article explains how to use control charts to track the current performance of processes (especially when changes to processes are made) against how they have performed…