Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Articles|
Guidelines for Survey Design
Good survey design is key to achieving reliable and actionable insights from research projects. Survey designers need to create questions that accurately measure respondents’…
-
Collections|
APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
-
Articles|
Normalizing Benchmarking Data
To draw accurate conclusions from your benchmarking data, you typically must “normalize” the data. This article explains how this is done using an example and discusses the…
-
Collections|
End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
-
To ensure precision and efficiency, supply chain organizations look for the right measures to track their performance. These efforts focus on identifying key performance…
-
Infographics|
Common Measures for Innovation in a Supply Chain Context
Many organizations have made innovation a priority for their supply chains. However, any successful innovation effort must consider the right measures for tracking…
-
Case Study|
Setting KPIs that Resonate: WorkSafeNB Case Study
WorkSafeNB, based in New Brunswick, Canada, provides no-fault accident and disability insurance for New Brunswick employers and their workers under the Workers’ Compensation…
-
Data and Measures|
Finance Organization Key Benchmarks: Cross Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for organizations…
-
Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
-
Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
-
Collections|
Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…
-
Collections|
Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
-
Measures of success are a key part of any effective business process management (BPM) program. Among other benefits, measures enable BPM teams to set performance goals, find…
-
Reports & White Papers|
Data-Driven Culture: How to Nurture, Lead, and Sustain It
To become a data-driven organization, you need a data-driven culture. When your organizational culture prizes evidence-based decisions over hunches and subjective judgements,…
-
Webinars & Videos|
Engagement Strategies for Excellence in Knowledge Management
This webinar showcases one of the recipients from APQC's Excellence in Knowledge Management: Class of 2024. Lisa Weber and Tiffany Lee from Mercer, a global professional…
