Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
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Collections|
APQC's Interactive Tune-Up Diagnostics
This collection features diagnostic tools with hand picked key metrics in financial management, human capital management, supply chain planning, and information technology …
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Data and Measures|
Quality Key Benchmarks: Electronics Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Data and Measures|
Quality Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Data and Measures|
Quality Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Data and Measures|
Quality Key Benchmarks: Cross-Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Data and Measures|
Quality Key Benchmarks: Aerospace Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Data and Measures|
Quality Key Benchmarks: Automotive Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Data and Measures|
Quality Key Benchmarks: Consumer Products/Packaged Goods Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Data and Measures|
Quality Key Benchmarks: Pharmaceutical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Collections|
Quality Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage enterprise quality”…
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Reports & White Papers|
Best Practices in Applying Process Frameworks 2025: Survey Report
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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Articles|
What Is Process Improvement?
Process improvement is the practice in which organizations work to improve the way they work, such as increasing customer satisfaction, decreasing cycle time, or increasing…
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Articles|
What Is Process Management?
Process management is a management practice or approach that defines the governance of specific business processes, enabling improved business agility and operational…
