Resource Library

Performance Improvement Team Charter

As with any other project charter, the performance improvement team charter exists to define the purpose and mission of the performance improvement team. This document is…

Introduction to Customer Journey Mapping

Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…

Customer Journey Map Template

Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…

Roadmap for Establishing a Project Management Office

This roadmap for establishing project management office (PMO) contains a timeline with milestones that managers can use as a reference when setting up a PMO.

Best Practices for Designing a Project Management Office

A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…

Best Practices for Establishing Project Management Methodology

A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…

Use Autonomous Teams to Increase Agility

Across industries and around the world, more and more organizations are using autonomous teams to drive innovation and agility. Still, many leaders have questions about what…

Roles and Responsibilities of Benchmarking Team Members

This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…

How to Lead Virtual Teams

While there are many documented benefits to both employees and employers to allowing employees to work remotely, there are also challenges for those managing remote employees…