Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Introduction to Customer Journey Mapping
Leading organizations use customer journey mapping to turn customer data into actionable insights. In this article, you will learn about the key features and benefits of…
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Tools & Templates|
Roadmap for Establishing a Project Management Office
This roadmap for establishing project management office (PMO) contains a timeline with milestones that managers can use as a reference when setting up a PMO.
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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Articles|
Use Autonomous Teams to Increase Agility
Across industries and around the world, more and more organizations are using autonomous teams to drive innovation and agility. Still, many leaders have questions about what…
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This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…
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Articles|
How to Lead Virtual Teams
While there are many documented benefits to both employees and employers to allowing employees to work remotely, there are also challenges for those managing remote employees…
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Process and performance measures play a key role in helping organizations work toward strategic goals, track the overall health of processes, and identify waste that does not…
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Presentation Slides|
Foundational Elements of Process Measurement
As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures becomes increasingly important. Often organizations will choose a…
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Webinars & Videos|
Foundational Elements of Process Measurement
As organizations continue to put greater emphasis on fact-based decision making, ensuring relevant measures becomes increasingly important. Often organizations will choose a…
