Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Shared Services Key Benchmarks: $5 Billion to $20 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: More Than $20 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Data and Measures|
HR Shared Services Key Benchmarks: Less Than 10,000 FTEs
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: 10,000 - 50,000 FTEs
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: 50,000 - 480,000 FTEs
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: HRSSOs in Existence for Less than Five Years
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: HRSSOs in Existence for More than Five Years
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: Cross-Industry
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Data and Measures|
HR Shared Services Key Benchmarks: $500 Million to $5 Billion Revenue
In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators …
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Presentation Slides|
Enabling Top Performance Through Finance Shared Services
APQC has continued to partner with ScottMadden on a multi-year Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs…
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Webinars & Videos|
Enabling Top Performance Through Finance Shared Services
APQC has continued to partner with ScottMadden on a multi-year Finance Shared Services Benchmarking Study. The study focuses on specific processes commonly handled by SSOs…
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Infographics|
Total Number of ERPs or ERP Instances throughout the Entire Finance Shared Services Organization
Enterprise resource planning (ERP) systems are an important part of the shared services environment that helps organizations to standardize their processes and data. This…
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Articles|
Total Number of ERPs or ERP Instances throughout the Entire Finance Shared Services Organization
Enterprise resource planning (ERP) systems are an important part of the shared services environment that helps organizations to standardize their processes and data. After…
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Data and Measures|
Finance Shared Services Key Benchmarks: Financial Services/Banking Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these financial services/banking industry benchmarks highlight key performance…
