Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Excel)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight (Visio)
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
Tools & Templates|
End-to-End Process Map and Measures: Question-to-Insight
There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…
-
Articles|
Creating Indexes
An index is a way to create a composite measure by aggregating multiple measures into a single indicator (e.g., gender gap, productivity, cost of living adjustment, or job…
-
Data and Measures|
2020 Process & Performance Management Priorities & Challenges: Comparison by Role
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
-
Data and Measures|
2020 PPM Priorities & Challenges: Manufacturing vs. Services Sector
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
-
Reports & White Papers|
2020 Process & Performance Management Priorities & Challenges Survey Report
In December of 2019, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2020. This…
-
Collections|
Trends in Data and Analytics
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
-
This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…
-
Articles|
Drivers of Analytics Program Effectiveness
To better understand which levers analytics teams need to focus on, we conducted a correlation analysis on data from the Trends in Data and Analytics survey. This article…
-
Collections|
Operational KPIs That Matter
As organizations continue to put greater emphasis on facts-based decision making, ensuring relevant measures and timely access to data becomes increasingly important. Often…
-
Articles|
Manufacturers' Aligning and Selecting KPIs
Based off data from APQC’s Operational KPIs That Matter survey, this article looks at the alignment between organizational priorities and the measures manufacturing…
-
Articles|
Manufacturer's Reporting Practices
APQC conducted a survey to garner insights into KPI management challenges. The survey explored the KPIs that organizations use to manage operations, their alignment to…
-
Articles|
Analytics Engagement Tactics
Based on data from APQC’s 2019 Trends in Data Analytics survey, this article discusses the top drivers for engagement and effectiveness, including practices that are…
