Resource Library

Understanding Lessons Learned

Lessons learned are a way for knowledge management (KM) to help employees reflect on and learn from projects or events. This article condenses the most important and enduring…

How Outstanding KM Organizations Approach Change: Highlights from EIKM Recipients

In 2023, APQC recognized eight organizations for their level of maturity in Knowledge Management (KM). This recognition was based on evaluating their KM programs using APQC’s…

Key Measures for Lessons Learned Processes and Approaches

APQC defines a lessons learned approach as a knowledge sharing activity in which an organization debriefs project or event participants in order to understand what went well,…

APQC’s Template for Identifying and Capturing Lessons Learned

This is a template to help organizations identify and capture lessons learned from projects, processes, and other business activities. The template is intentionally generic…

Tools and Templates for Lessons Learned

APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…

Excellence in Knowledge Transfer and Lessons Learned

In a chaotic and fast-changing business environment, critical knowledge cannot stay siloed within one project team or the brain of a single expert. Knowledge management (KM)…

Excellence in Knowledge Management at the Saudi Aramco Project Management Office

Saudi Aramco is a multinational integrated energy and chemicals company based in Dhahran, Saudi Arabia with a diverse portfolio of more than 200 projects across multiple…

Using Lessons Learned to Manage Project Knowledge at Saudi Aramco

Lessons learned are key to sustainable, effective project management. This article describes the lessons learned program run by Saudi Aramco’s project management office,…

Managing Project Knowledge Through a Lessons Learned Process

Saudi Aramco’s Project Management Office uses KM as a key service to enhance project decision making and execution. It has a robust lessons learned process to manage…

Managing Project Knowledge Through a Lessons Learned Process

Saudi Aramco’s Project Management Office uses KM as a key service to enhance project decision making and execution. It has a robust lessons learned process to manage…