Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Understanding Expertise Location
Expertise location is a knowledge management (KM) approach that connects people to knowledgeable colleagues across the enterprise. This article condenses the most important…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Articles|
Expert Networks
This is for knowledge management purposes aimed at people and organizations who would like to know more about expert networks and what they are. The viewpoints and…
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Tools & Templates|
Key Measures for Expertise Location
This document lists measures commonly used to evaluate expertise location processes and systems (i.e., tools and approaches that help employees find and reach out to…
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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Despite advances in search technologies, employees still struggle to find what they need inside organizations. Why? APQC finds that in most cases, the root cause of…
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For years, knowledge management (KM) programs have deployed a variety of approaches and technologies to enable people to locate official and unofficial experts across the…
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Infographics|
What Makes Arup Excellent at KM?
Ove Arup & Partners (Arup) earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 5 on APQC’s KM Capability Assessment at the Enterprise…
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Tools & Templates|
Expertise Location Approaches
When someone has a knowledge need, the answer is not always documented in training materials or a content repository: Sometimes, you need to talk to an expert. Knowledge…
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Case Study|
Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
