Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Key Measures For Virtual Collaboration Applications
Virtual collaboration applications are becoming ubiquitous as organizations look to digitize communications and help remote, hybrid, and geographically dispersed teams co…
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APQC research consistently shows that a collaborative organizational culture leads to increased productivity, improved cycle times for business processes, and innovation. The…
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Social media has become a centerpiece of daily life, and employees increasingly expect to be able to use fast-paced and interactive social tools at work. Many organizations…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Webinars & Videos|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Case Study|
Excellence in Knowledge Management at Schlumberger
Schlumberger is a global leader in technology for reservoir characterization, drilling, production, and processing for the oil and gas industry. It earned APQC’s 2019…
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At APQC’s 2019 KM Conference, Senior IT Program Manager Nathan Ahlstrom and Senior Knowledge Solutions Program Manager Mary Maida explained how Medtronic leveraged existing…
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For two decades, Schlumberger used custom-built software to support its world-leading communities of practice. But it recently shifted its community discussion forums (known…
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Presentation Slides|
Curating Internal Knowledge Resources Using the Liquid Network and Crowd
This presentation from APQC's 2019 KM Conference explores how a global healthcare solutions company, Medtronic, launched a knowledge management program that they call “FIND…
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Despite the many advances in technology, most KM programs are still missing a piece: behavior change. There simply hasn't been a good, scalable way to intrinsically motivate…
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Presentation Slides|
Integrating Enterprise Social Tools and Communities of Practice
For two decades, Schlumberger had used custom-built software to support its world leading communities of practice. In 2016, enterprise social networking was launched within…
