
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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All knowledge management (KM) programs need some kind of dedicated staff. But when it comes to the size of the KM team, APQC finds that bigger is not necessarily better. Even…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Asia-Pacific Region
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Collections|
2025 KM Program Benchmarks and Metrics
KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: North & South Americas Region
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Europe, Middle East, and Africa (EMEA) Region
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Pharmaceutical/Healthcare Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Financial Services/Banking Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Services Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Consumer Products/Packaged Goods Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Government/Military Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Petroleum/Chemical Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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What makes the difference between KM teams that are highly engaged and effective at the work of change management and those that are not? We’ve found that the most effective…
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Reports & White Papers|
2025 KM Program Benchmarks and Metrics Survey Report
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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First created in 2020 to reduce duplicative efforts in market research related to drug commercialization, the AI-powered knowledge base at Novartis, known as Sherlock, has…
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KM professionals have many opportunities to add value to their organizations, from protecting critical knowledge to helping the business prepare for AI, managing enterprise…