Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
2025 Knowledge Management Priorities and Trends Survey Report
Although knowledge management has been present for decades, its role and methods are constantly evolving in response to the ever-changing business environment, user…
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APQC’s Knowledge Management Implementation Roadmap helps organizations create a tactical plan for implementing a KM strategy. It allows KM leaders to translate their…
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Tools & Templates|
APQC’s Knowledge Management Implementation Roadmap Template
APQC’s Knowledge Management Implementation Roadmap helps organizations create a tactical plan for implementing a KM strategy. It allows KM leaders to translate their…
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Tools & Templates|
How to Use APQC’s Knowledge Management Strategic Planning Template
Strategic planning helps knowledge management teams document strategic plans, tie them to business objectives, and share them with stakeholders. This document offers…
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Tools & Templates|
APQC’s Knowledge Management Strategic Planning Template
Use this template to document your strategic plans for knowledge management, tie them to business objectives, and share them with stakeholders.
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Tools & Templates|
APQC's Stakeholder Interview Criteria Worksheet
This worksheet is designed to help organizations identify stakeholders who may provide valuable insights, resources, and knowledge when developing a knowledge management (KM)…
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Zach Wahl, a knowledge management (KM) leader, speaker, author, and podcaster, co-founded one of the world’s largest KM consultancies, Enterprise Knowledge (EK), in 2013…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Tools & Templates|
APQC’s Editable Use Case Scenario Template
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges, determine how existing tools and approaches can be…
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Tools & Templates|
APQC’s Use Case Scenario Template and Examples
Scenario planning can help a knowledge management team understand its internal customers and their goals and challenges; determine how existing tools and approaches can be…
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Articles|
Finding and Interviewing KM Stakeholders
When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end…
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Presentation Slides|
2024 APQC Connect: Knowledge Management Overview
At the 2024 APQC conference, attendees had access to the APQConnect booth throughout the event. This room provided networking opportunities and offered overviews for…
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In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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Presentation Slides|
Don't Call It a Comeback: Enhancing Value Despite Unpredictability
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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Infographics|
2024 Top Priorities for Knowledge Management
To kick-start 2024, APQC conducted its annual research survey to understand Knowledge Management practitioners' common priorities and challenges. This infographic summarizes…
