Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2023 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Webinars & Videos|
Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…
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Presentation Slides|
Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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A portfolio of data and metrics helps knowledge management (KM) teams understand whether people are using KM and how KM activities are progressing and affecting business…
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Regardless of spending levels, results improve when a defined strategy and formal business case back KM. In this article, you will learn how much organizations spend on…
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In a December webinar, APQC’s Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees shared their latest research on productivity, including how bad process and…
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Reports & White Papers|
How Knowledge Management Affects Employee Productivity
In 2021, APQC surveyed 982 full-time knowledge workers to understand how employees define productivity, what factors make them more and less productive, and what…
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Webinars & Videos|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Presentation Slides|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Tools & Templates|
Understanding KM Maturity Capabilities: Business Case
This tool outlines how building a KM business case evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the business case section of…
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Webinars & Videos|
KM Enablement to Support Business Strategy at Mercer
This short video features Lisa Weber, Mercer’s knowledge management (KM) leader, describing how her KM program supports the organizational strategy through content analytics…
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Infographics|
Building a Business Case on the Road to KM Maturity
A business case defines exactly what a knowledge management (KM) program is designed to achieve, what resources it will require, and what benefits it will generate. This…
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A strong knowledge management(KM) business case is key to establishing a KM program with a direction and purpose. A business case defines exactly what the KM program is…
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Tools & Templates|
20 Questions to Ask Yourself When Developing a KM Business Case
This article lists 20 questions you can ask yourself when evaluating an existing KM business case or writing a new one. The questions are grouped into five categories:…
