Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In February 2024, APQC surveyed to evaluate how current and emerging technologies are affecting KM teams, programs, and capabilities. Improving change capabilities and…
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Tools & Templates|
Knowledge Management Partnerships FAQ
This guide answers the questions APQC hears most related to developing and leveraging partnerships between knowledge management (KM) and other areas of the business.Related…
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Collections|
APQC's Knowledge Management FAQs
This resource contains answer guides to frequently asked questions (FAQ) that APQC often receives about knowledge management (KM). The questions cover key topics within KM,…
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Knowledge management (KM) ensures that information and knowledge flow to the right people at the right time, enabling them to act more efficiently and effectively to find,…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Enterprise KM Function Reporting Structure
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the…
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Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
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Infographics|
Remedies To Address Top KM Threats in 2024
In 2024, APQC conducted its annual research survey to assess knowledge management practitioners' priorities and challenges. This infographic presents a list of the top…
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Infographics|
Top Skillsets to Develop for KM in 2024
To kick off 2024, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This infographic highlights the top…
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Collections|
2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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APQC conducted its annual research survey in early 2024 to determine Knowledge Management professionals' top objectives and priorities. The survey asked KM respondents to…
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Collections|
Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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Combining KM and process management can optimize work processes, leading to improved quality, consistency, faster problem-solving, and reduced frustration. However, few…
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Webinars & Videos|
Member Storytime: Integrating KM and Process for Success
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
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Presentation Slides|
Member Storytime: Integrating KM and Process for Success Slides
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
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Articles|
KM Essentials: Roadmap To Success
This article summarizes a recent webinar hosted by Cindy Hubert and Lynda Braksiek, from APQC, which covered Knowledge Management (KM) fundamental concepts and highlighted…
