Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Articles
The Relationship Between Type of Analysis and Purpose
-
Data and Measures
KM Benchmarks and Metrics: Pharmaceutical Industry Report
-
Data and Measures
KM Benchmarks and Metrics: Healthcare Industry Report
-
Data and Measures
KM Benchmarks and Metrics: Insurance Industry Report
-
Data and Measures
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
-
Data and Measures
KM Benchmarks and Metrics: Government and Military Industry Report
-
Data and Measures
KM Benchmarks and Metrics: Services Industry Report
-
Data and Measures
KM Benchmarks and Metrics: Petro-Chemical Industry Report
-
Webinars & Videos
Exploring KM Benchmarks and Metrics (Community Call)
-
Presentation Slides
Exploring KM Benchmarks and Metrics (Slides)
-
Reports & White Papers
KM Program Benchmarks and Metrics: Survey Summary
-
Articles
Community of Practice Analytics
-
Articles
Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call Summary)
-
Case Study
Knowledge Management at NASA's Johnson Space Center
-
Presentation Slides
Analyzing the KM Achievement Gap (Slides)
Featured Resources
Staff Selections
-
Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
-
Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
-
Reports & White Papers
Future Skillsets of Procurement Professionals: Survey Report
-
Reports & White Papers
Preparing for the Next Level of Financial Planning and Analysis (White Paper)
-
Reports & White Papers
Engagement & The Employee Experience: Survey Report
-
Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
-
Articles
Drivers of Analytics Program Effectiveness
-
Reports & White Papers
Reinventing Supplier Relationship Management (White Paper)
-
Webinars & Videos
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
-
Articles
Leveraging Emerging Tools and Technologies in Finance: Blockchain
