Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Turning KM Data Into Insights at Mercer
Knowledge management (KM) programs produce a vast amount of data. The ability to monitor and track users at every turn has encouraged KM teams to set up robust, sometimes…
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Most organizations say they “value” knowledge and expertise, but for STEM (science, technology, engineering, and mathematics) industries and business areas, that’s not enough…
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Data and Measures|
KM Benchmarks and Metrics: Petro-Chemical Industry Report
Learn how knowledge management programs in petro-chemical organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Services Industry Report
Learn how knowledge management programs in services organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Government and Military Industry Report
Learn how knowledge management programs in the government and military compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
Learn how knowledge management programs in banking and financial organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Data and Measures|
KM Benchmarks and Metrics: Insurance Industry Report
Learn how knowledge management programs in insurance organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Healthcare Industry Report
Learn how knowledge management programs in healthcare organizations compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Data and Measures|
KM Benchmarks and Metrics: Pharmaceutical Industry Report
Learn how knowledge management programs in pharmaceutical companies compare to those in other industries, including strengths, weaknesses, and opportunities for improvement…
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Presentation Slides|
Exploring KM Benchmarks and Metrics
In this webinar, APQC Executive Director Cindy Hubert and KM Principal Research Lead Lauren Trees explore benchmarks for KM reporting, staffing and roles, costs, and…
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Webinars & Videos|
Exploring KM Benchmarks and Metrics (Community Call)
In this webinar, APQC Executive Director Cindy Hubert and KM Principal Research Lead Lauren Trees explore benchmarks for KM reporting, staffing and roles, costs, and…
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Reports & White Papers|
KM Program Benchmarks and Metrics: Survey Summary
Find out how other KM programs are structured and what investments they are making in people, process, and technology. This summary outlines results from APQC’s Knowledge…
