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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Knowledge-Sensitive Measures: How Technical Organizations and Business Areas Monitor Knowledge Acquisition and Application
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
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Collections
2019 Knowledge Management Webinars
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Articles
The Relationship Between Type of Analysis and Purpose
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Data and Measures
KM Benchmarks and Metrics: Petro-Chemical Industry Report
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Data and Measures
KM Benchmarks and Metrics: Services Industry Report
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Data and Measures
KM Benchmarks and Metrics: Government and Military Industry Report
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Data and Measures
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
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Data and Measures
KM Benchmarks and Metrics: Insurance Industry Report
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Data and Measures
KM Benchmarks and Metrics: Healthcare Industry Report
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Data and Measures
KM Benchmarks and Metrics: Pharmaceutical Industry Report
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Presentation Slides
Exploring KM Benchmarks and Metrics
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Webinars & Videos
Exploring KM Benchmarks and Metrics (Community Call)
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Reports & White Papers
KM Program Benchmarks and Metrics: Survey Summary
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Articles
Community of Practice Analytics
Featured Resources
Staff Selections
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Infographics
Benefits of O2C End-to-End Process Management
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Case Study
Elevating the Candidate Experience at Mercy Hospital Systems
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Reports & White Papers
Sourcing and Procurement Blueprint for Success
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Webinars & Videos
Tools for Re-Engineering Your Processes
