
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2025 KM Program Benchmarks and Metrics
KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to…
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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First created in 2020 to reduce duplicative efforts in market research related to drug commercialization, the AI-powered knowledge base at Novartis, known as Sherlock, has…
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Emerging Technologies for Knowledge Management
Organizations are harnessing an array of new digital and “smart” technologies to better collect, organize, and distribute enterprise knowledge. This collection contains APQC…
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Tools & Templates|
Search and Findability Approaches for Knowledge Management
Search and findability focus on making enterprise information and expertise easier to locate and access. Knowledge management (KM) teams often need to combine multiple search…
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In an interview with APQC, Head of Product Development KM Team Saju Sadasivan and Principal Data Sciences Product Lead Ella Cronin shared the change management strategies and…
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Artificial Intelligence (AI) for Knowledge Management
The use of artificial intelligence (AI) is becoming more prevalent and accessible than ever before. This is enabling organizations to explore more effective methods of…
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Tools & Templates|
Guide to Emerging Technologies for Knowledge Management
Based on surveys, roundtables and interviews knowledge management (KM) practitioners and thought leaders, APQC’s Emerging Technologies for Knowledge Management collection…
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Webinars & Videos|
Unlocking the Synergy: Knowledge Management and AI
In this "showcase" webinar, we dove into the powerful partnership between knowledge management (KM) and AI. APQC's Lynda Braksiek welcomed Ian Hook, Joseph Pisari, and…
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Presentation Slides|
Unlocking the Synergy: Knowledge Management and AI
In this "showcase" webinar, we dove into the powerful partnership between knowledge management (KM) and AI. APQC's Lynda Braksiek welcomed Ian Hook, Joseph Pisari, and…
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Articles|
Getting Value from Communities of Practice
Communities of practice (CoPs) are designated networks of people who share information and knowledge face-to-face and/or virtually. Each community is held together by a…
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Data and Measures|
IT Information Governance Practices Report: Organization Efficiency Comparison
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
IT Information Governance Practices Report: Organization Effectiveness Comparison
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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IT Information Governance Practices Reports
This collection summarizes practices related to helping organizations assess the structure, practices, and performance of their IT functions and operations against peers…
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Data and Measures|
IT Information Governance Practices Report: Revenue: Between $500 Million - $10 Billion
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…