Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Collections|
2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
-
Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The…
-
Collections|
KM Essentials: Change Management
Change management can be described as the ability to proactively manage the “people side” of change and minimize resistance by using standard processes and approaches to help…
-
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
-
Articles|
Leading Change and Preventing Change Fatigue
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
-
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
-
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
-
Regular meetings and ‘drop-in clinics’ offer a venue for treating employees’ ‘collaboration ailments' at Port Houston, operator of one of the nation’s largest shipping ports…
-
Chief consultant at Rapid Impact, Suzan Pickels, believes in centering humans in knowledge management. In an interview with Lynda Braksiek (Principal Research Lead, Knowledge…
-
Collections|
KM Bridge Builders
APQC’s KM Bridge Builders collection celebrates the contributions of thought leaders and practitioners who are helping to set the stage for future generations of knowledge…
-
To support the diverse set of high-skill professions within its ranks, Framatome’s knowledge management (KM) team deployed a community program that facilitates connection and…
-
Articles|
Getting Value from Communities of Practice
Communities of practice (CoPs) are designated networks of people who share information and knowledge face-to-face and/or virtually. Each community is held together by a…
-
Zach Wahl, a knowledge management (KM) leader, speaker, author, and podcaster, co-founded one of the world’s largest KM consultancies, Enterprise Knowledge (EK), in 2013…
-
When communities of practice (CoPs) thrive, employees learn together, share knowledge across organizational boundaries, develop rich and useful content, and bolster the…
-
Infographics|
The Power of Effective Storytelling
KM programs must use influence and act as a bridge builder between stakeholder groups to ensure knowledge is flowing throughout the organization. It is sometimes difficult to…
Measure Spotlight Results
(1 - 5 of 64 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
