
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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What makes the difference between KM teams that are highly engaged and effective at the work of change management and those that are not? We’ve found that the most effective…
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KM Essentials: Change Management
Change management can be described as the ability to proactively manage the “people side” of change and minimize resistance by using standard processes and approaches to help…
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Communicating About Knowledge Management
In a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This collection brings together APQC…
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The…
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Tools & Templates|
Rewards and Recognition Approaches for Knowledge Management
Rewards and recognition is one of the best ways to build and sustain employee participation in knowledge management (KM). The list below is designed to help you understand…
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Rewards and Recognition for Knowledge Management
One of the biggest challenges in knowledge management (KM) is building and sustaining participation. Unfortunately, there are many barriers to getting people involved. When…
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In an interview with APQC, Head of Product Development KM Team Saju Sadasivan and Principal Data Sciences Product Lead Ella Cronin shared the change management strategies and…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Articles|
Leading Change and Preventing Change Fatigue
Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Change management involves the ability to proactively manage the “people side” of change, gaining acceptance and minimizing resistance using standard processes and approaches…
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Chief consultant at Rapid Impact, Suzan Pickels, believes in centering humans in knowledge management. In an interview with Lynda Braksiek (Principal Research Lead, Knowledge…
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Webinars & Videos|
Unlocking the Synergy: Knowledge Management and AI
In this "showcase" webinar, we dove into the powerful partnership between knowledge management (KM) and AI. APQC's Lynda Braksiek welcomed Ian Hook, Joseph Pisari, and…