Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2023 Knowledge Management Priorities & Predictions
The 2020s have shaken up the knowledge management status quo, driving innovative approaches to help address urgent business needs. KM continues to adapt, bringing new…
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Infographics|
KM Now & What's Next
Early in 2023, APQC conducted its annual research survey to identify the challenges and priorities facing Knowledge Management professionals. This infographic provides a…
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Data and Measures|
2023 KM Priorities and Predictions Survey Report: Comparison by Role Level
In 2023, APQC surveyed KM experts and practitioners about their view of KM’s current state and what they think the future holds. This report explores differences in…
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Infographics|
What Organizations Spend on Knowledge Management
When making hard budget choices, it helps to know what organizations spend on KM and how they distribute their resources. This infographic describes the costs of a KM program…
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Regardless of spending levels, results improve when a defined strategy and formal business case back KM. In this article, you will learn how much organizations spend on…
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Tools & Templates|
Understanding KM Maturity Capabilities: Resources
This tool outlines how building KM resources evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the resources section of APQC’s KM…
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Successful knowledge management (KM) programs are backed up by realistic budgets that account for the range of costs involved. This article explains the basics of KM…
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Tools & Templates|
Understanding KM Maturity Capabilities: Budget
This tool outlines how building a KM budget evolves as a KM program progresses along APQC’s Levels of KM Maturity. For each question in the budget section of APQC’s KM…
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Infographics|
Crafting a KM Budget on the Road to KM Maturity
Organizations can launch grassroots knowledge management (KM) without a budget, but it is hard to sustain KM for long without dedicated tools and resources—and that requires…
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Articles|
Crafting a Budget for Knowledge Management
Budgets are key to establishing a knowledge management (KM) program and increasing KM maturity. Organizations can launch grassroots KM efforts without a budget, but it is…
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Articles|
Securing Resources for Knowledge Management
Resources are essential to develop and sustain a knowledge management (KM) program. Every KM program needs people with the time, skills, enthusiasm, and permission to support…
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Reports & White Papers|
Defining a Value Proposition and Business Case for Your KM Program
APQC has identified a formal knowledge management (KM) business case as one of three principal drivers of KM success. Does your organization have a business case for KM? If…
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Collections|
2019 Knowledge Management Webinars
APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…
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Data and Measures|
2019 Knowledge Management Priorities in the Nonprofit & Research Sectors
This report outlines nonprofit and research organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Data and Measures|
2019 Knowledge Management Priorities in the Petroleum and Chemicals Industries
This report outlines petroleum and chemicals organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
