Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Managing Content So It's Fresh and Findable
Content overload, chaotic repositories, and search frustration—combined with the promise of new technology to tackle these problems—are motivating many organizations to…
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Infographics|
Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
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Infographics|
4 Steps to Manage the Content Lifecycle
It’s a lot easier to create content than to manage it over time—to ensure it continually reflects the organization’s latest and greatest knowledge, even years after it was…
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Presentation Slides|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Webinars & Videos|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Tools & Templates|
Key Measures for Enterprise Wikis
A wiki is a collaborative application that allows people to add, modify, and delete content. The most well-known wiki is the open-access Internet encyclopedia Wikipedia,…
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Enterprise Wikis for Content and Knowledge Management
Wikis are popular tools for managing knowledge and content in the enterprise. But many firms struggle to implement and maintain effective enterprise wikis. Why don’t…
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Tools & Templates|
Key Measures for Content Management
This document lists measures commonly used to evaluate content management systems and approaches. The list includes both activity measures, which track participation and…
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Robert Wood Johnson Foundation (RWJF) is America’s largest philanthropic foundation dedicated solely to health. Based in Princeton, N.J., it funds a wide array of research…
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Tools & Templates|
APQC’s Content Audit Template
This template is designed to help KM and content management teams perform a content audit, which involves identifying and assessing knowledge content across various sites and…
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Articles|
How to Use APQC’s Content Audit Template
APQC’s Content Audit Template helps KM teams perform a content audit, which involves identifying and assessing knowledge content across various sites and systems. This…
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On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how…
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Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Finding Answers Quickly with Knowledge Flow
With a growing number of internal repositories, Shopify’s frontline support team struggled to find the right information at the right time. This slowed down customer support…
