Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates
Documentation Approaches for Knowledge Capture
-
Infographics
Content and Collaboration in Microsoft 365
-
Tools & Templates
Documentation Approaches for Knowledge Transfer
-
Articles
How to Transfer Knowledge Through Documentation
-
Collections
Enterprise Content and Collaboration in the Cloud
-
Case Study
Excellence in Knowledge Management at Mercer
-
Case Study
A KM Strategy to Improve Content Management at Prudential Financial
-
Collections
Intersection of Data, Process, and Knowledge Management
-
Data and Measures
Intersection of Data, Process, and Knowledge Management: Comparison by Organizational Size
-
Data and Measures
Intersection of Data, Process, and Knowledge Management: Comparison by Role
-
Data and Measures
Intersection of Data, Process, and Knowledge Management: Financial Services/Banking Industry
-
Data and Measures
Intersection of Data, Process, and Knowledge Management: Insurance Industry
-
Data and Measures
Intersection of Data, Process, and Knowledge Management: Life Sciences Industry
-
Data and Measures
Intersection of Data, Process, and Knowledge Management: Manufacturing Industry
-
Data and Measures
Intersection of Data, Process, and Knowledge Management: Retail and Wholesale Industry
Featured Resources
Staff Selections
-
Reports & White Papers
Optimizing the End-to-End Order-to-Cash Process
-
Articles
Benchmarking Fundamentals
-
Articles
What is Social Learning?
-
Articles
Uncollectable Balances as a Percentage of Revenue
-
Infographics
Content and Collaboration in Microsoft 365
-
Collections
Understanding Procurement Benchmarks and Best Practices
