
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Top Knowledge Management Priorities & Trends for 2025
In this webinar, we explored the transformative world of knowledge management (KM) amidst the rapid advancements in technology. This session was led by APQC's Lynda Braksiek…
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Webinars & Videos|
Top Knowledge Management Priorities & Trends for 2025
In this webinar, we explored the transformative world of knowledge management (KM) amidst the rapid advancements in technology. This session was led by APQC's Lynda Braksiek…
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Collections|
2025 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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Collections|
2025 KM Priorities and Trends
The traditional ways of managing knowledge have been significantly disrupted by the events of the 2020s. As a result, new and creative approaches have emerged to address…
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Reports & White Papers|
Delivering Knowledge at the Teachable Moment
Focus on the teachable moment and just-in-time learning continues to create a lot of convergence between KM and learning, given that many KM approaches also focus on on…
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All knowledge management (KM) programs need some kind of dedicated staff. But when it comes to the size of the KM team, APQC finds that bigger is not necessarily better. Even…
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In most organizations, the KM core team is relatively lean. These staff members often support thousands of end users in different functions and business units, making it…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Asia-Pacific Region
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Collections|
2025 KM Program Benchmarks and Metrics
KM programs continue to use APQC’s flagship KM benchmarking survey to level-set and evaluate their KM programs. In 2025, APQC expanded and enhanced this survey in response to…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: North & South Americas Region
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Europe, Middle East, and Africa (EMEA) Region
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Pharmaceutical/Healthcare Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Financial Services/Banking Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Services Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Consumer Products/Packaged Goods Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…