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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Total cost to perform the process group "deliver and support information technology services", excluding depreciation/amortization, per $1,000 revenue

Total cost to perform the process group "develop and maintain information technology solutions", excluding depreciation/amortization, per $1,000 revenue

Percentage of business entity IT FTEs who perform the process group "develop and maintain information technology solutions"

Percentage of business entity IT FTEs who perform the process group "deliver and support it services"

Number of IT FTEs that perform the process group "deliver and support information technology services" per $1 billion revenue
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